30 Day Money Back Guarantee

Each of onweb's web hosting plans carries a 30 day money back guarantee. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract amount excluding setup fees and overages. The domain name registration fee for .com.au names is paid to AuNIC and is not refundable.

Setup fees are refundable for the following reasons only: (1) the account order is canceled prior to activation; or (2) the domain name was not available at the AuNIC/InterNIC.

For web hosting contracts of 3 months or less, the full contract amount less any setup fees and overages will be refunded if onweb is notified within the first 30 days following activation. No refund is available after the 30th day.

For web hosting contracts longer than 3 months, a refund equal to one-half of the contract amount less any setup fees and overages will be given if onweb is notified prior to the first day of the second half of the contract term. For example, on a 6 month contract onweb must receive the notice of cancellation prior to the first day of the fourth month of the contract. No refunds will be given once the second half of the contract term has begun.

This policy does not apply to any additional services such overages, disk space, pop accounts, etc.

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